Protect your hardware, software & elevate your service levels
Maintenance Cover Support Package
A package to cover your hardware & software
A Maintenance Cover agreement will ensure that any fault hardware is replaced and any software issues are resolved. Your handsets, headsets, cordless phones, mobiles etc and software (PC and App) and any subsequent Engineer visits are covered at no additional expense. You will also be given our highest priority for issue resolution to ensure we keep your business operational. Maintenance Cover includes:
The cost of Maintenance Cover is determined by the number of handsets and additional hardware you have on your phone system. A 15% discount is available to those subscribing to Maintenance Cover for 3 or 4 years and a 30% discount is available for those signing up for 5 years and over.
24/7 Network Service Cover Support Package
Berry Care Assure Support Package
Our support package includes Broadband
Berry Care Assure is a support package which ensures that you can report any network (phone lines) and broadband issues to Berry any day of the week (including weekends) 24 hours a day. The Berry Support Team will then investigate the fault and put a plan in place for resolution. So if your phone lines are critical to the operation of your business, this product will give you complete peace of mind.
If the fault can’t be fixed remotely, where possible an Engineer will be dispatched the next day (Mon-Fri), or on a Monday for faults identified over the weekend. If required, Berry will organise calls to your business to be diverted to another number to ensure you have minimum down time.
Your dedicated Berry Support Team will be your single point of contact – so you won’t need to call around other suppliers trying to get your issues resolved.
By using Berry Care Assure you will avoid the normal £5 charge per diverted phone number and the subsequent higher call charges for incoming calls on a diverted line.
This support package costs £1.50 per line per month and will be added to your regular phone bill.
To choose the Berry Care Assure package, please contact us.