Know whether a client, or a
candidate is calling in, before you answer the phone. In smaller offices this
means the right agent can pick up the call, and it allows larger teams to still
provide the personal touch. Caller preview offers a friendly welcome for the
caller, and makes call handling more efficient within a team.
Ideal for agencies that hold telephone interviews as everything is captured, and can be emailed onto other parties where required. Fantastic for staff training, or reviewing how calls are handled.
Whether you are in the office, on the go, or working from home, you never have to miss a call. With the UCS mobile app, your phone becomes an extension of the office phone system, so you can transfer calls seamlessly between the mobile and office, call record, and even video conference.
Knowledge is power! Perfect for agencies that have teams who are targeted on the number of calls they make a day. Great to identify which staff are the most proactive when answering calls, and to see peak times for incoming calls to manage staffing appropriately.
See how well your advertising campaigns are working by using dedicated numbers for different channels, then budget accordingly.
Alternatively, have the reports personalised for your business, so you can retrieve the data that is vital to you.
CJ’s existing system was fast becoming outdated and unmanageable. The system they were using was almost 20 years old and for a modern and progressive company, they needed a solution that was more befitting their needs.
