Shared message boxes

Shared message boxes

Shared message boxes

Business telephone systems offer many capabilities designed to improve communication and enhance the efficiency of your organisation. One such feature is the shared message box or caller’s mailbox, also known as an electronic voice mail system.

Shared voice mailboxes allow you to share an eVoice mailbox with multiple employees. It’s a great way to streamline communication and reduce message handling time without necessitating the purchase of individual workstation licenses.

Anywhere you have multiple departments on the same phone system, shared message boxes can help save time, budget and resources

What are shared message boxes?

A shared voice mailbox is a Voice over IP (VOIP) service that provides phone numbers to individuals or businesses and access to the eVoice Communications Cloud, which allows users to manage multiple voice messaging boxes from one account.

It is designed to support an easy and effective workflow for a department, team or group of individuals. Shared voice mailboxes can be used as: a ‘group conference line’, ‘general mailbox’ or ‘company directory’.

How does shared message boxes work?

One of the best ways to improve the effectiveness of your business’ telephone system is to reduce the time you spend answering calls and focus on your customers instead. Use simple voicemail greetings, auto-attendant menus and shared message boxes to help you spend more time serving your customers.

Shared voice mailboxes are a great way to keep costs down. Everyone on the account can access the mailbox, and calls to the number are forwarded to each person’s individual ring group. It’s like having a business line with multiple extensions!

How will shared message boxes benefit your business organisation?

Shared voicemail boxes offer a convenient way of communicating with business associates, clients and customers. For example, you can leave a 20-second message for anyone in your organisation with a simple “leave a message” greeting. Or you can have business associates call back from their own telephones, saving the time of having to dial multiple numbers.

It lifts the burden off of each organisation member from having to check in with each other on a daily basis. It is also useful in emergency situations, in which every minute counts and members need to contact their coworkers/co-workers immediately.

Shared voicemail boxes will enable you to take control of your communications all in one place.

Looking to enjoy this feature in your business phone system?

VoIP is always changing and moving forward, we’ve seen traditional phone systems do the same. However, when it comes to VoIP there are two types of experiences: the right one for your business, or the wrong one.

Berry’s Telecom VoIP phones features shared voicemail boxes for team communications

We’ll make sure everyone can access their voice messages from one central mailbox while keeping each message private and secure.

Get a quote from us today by calling 0330 222 0332 or send us an email at Our customer representative is always on standby 24/7 to attend and reply to your needs.

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