Do not disturb (DND): What is it?
Most PBX or PABX systems have a Do Not Disturb (DND) setting that prevents calls from ringing on an extension that is set to DND.
Do Not Disturb (DND) attributes can include directing the call to an assigned extension (such as a secretary or assistant), busy signal, DND signal, or a recorded message generated by the telephone switch.
While some switches allow the call to go through to an extension, they only provide a visual indication of the extension’s status. In some PBX systems, supervisors can assign DND circumvention codes.
Vendors implement this feature differently. Sometimes, the ringer just doesn’t ring, so the called party isn’t alerted. In some cases, the caller can be transferred to the called party’s voice mailbox after a certain delay.
DND can be combined with other features like call forwarding, which forwards calls to another phone when DND is activated.
Do not disturb (DND): Features
Using a do not disturb feature, you can set when and how you want to be notified of incoming alerts and notifications. This feature makes it easier to mute all calls, notifications, and alerts from tools such as desk phones, softphones, mobile devices, and chat/collaboration tools.
It is possible to turn off all, or part, of the notifications and alerts that would normally come your way if you are too busy to answer calls and receive notifications. Even automatic turning on and off is possible.
Do not disturb (DND) is a feature that allows you to silence your phone after specified times. Only after these times is it possible to resume normal phone activities.
The “Do not disturb” feature is to prevent spam or other nuisance calls from being placed onto a phone line.
Do not disturb (DND): How it works
When a conference is taking place, you can set your phone to silent mode for a certain period of time. When presenting from your computer, you may also wish to put your chat tool in don’t disturb mode during a meeting to avoid unwanted messages.
DND exceptions can also be categorised as contact-based or frequency-based.
The contacts-based system lets you set it up so that certain numbers can always reach you. Having this feature will help you not miss important calls from specific contacts.
The frequency-based option allows you to select repeated calls (maybe a second call from the same person) to ring through. When someone tries to contact you a few times, this option helps you be aware of the pressing calls.
Do not disturb (DND): Benefits
Do not disturb (DND) is one of the guiding principles of modern telecommunication systems. It is designed to reduce disturbances to other users of a system when a mobile device is in use.
Disturbances can include calls being auto-answered and messages being left for users who are not present.
It is true that utilising a DND system offers some benefits to the user, such as quicker emergency call response times but other users also receive these benefits;
- It saves you from unwanted calls
- It does not disturb others
- Helps you to set your time for calls and in turn, gives you some peace of mind
- It can ensure privacy during meetings and calls
- Enhance customer service
- Increase productivity in the office
By using the feature, you can avoid unnecessary interruptions while focusing on your most important tasks.