Call Detail Record
A call detail record (CDR) is a list of call events that are generated by a telecommunications carrier or other system provider.
CDRs are most often associated with telephone calls, although they may also include information regarding other types of communication sessions such as Internet Protocol packets and SMS messages.
With a Call Detail Record, you will know the dates, times and length of every call. You will also receive a complete list of any Instant Messages made, including time sent, time delivered and the addresses of those you communicated with.
Contents of a Call Detail Record
- Date and time of call
- Length of call
- Source number
- Destination number
- Duration of conversation
- Tone notation
- Volume status
- Event code status
- Cost classification details
- Subscriber telephone number
- Long-distance carrier identification number
- Type of call – local or long distance
- Billing information
- Channel details
- Mobile equipment identity
- Timestamp for both ends of the connection
- Routing information
When Do You Need a Call Detail Record?
You will need a call detail record ( CDR) when there are multiple calls from the same number on the account and/or the calls are coming from different locations. Most companies require a minimum of 24 hours advance notice before conducting a call detail investigation.
The purpose of a CDR is to provide you with additional information about the call so that it can be resolved as quickly as possible. This could include location, time (including day, time, and the length of the conversation and any other pertinent information).
It is particularly useful to integrate a call detail record with your provider, as you may need to keep detailed records of your calls. CDRs are critical in developing a profitable business relationship with a customer. One of the most important aspects of customer service is being able to provide complete, accurate, up-to-date information about any transactions requiring action by the customer.
Benefits of Call Detail Record
- Track every message and call
- Revenue Optimisation
- Call Management
- Improve customer experience
- End disputes with clients
- Keep track of bills accordingly
- Identify and fix any issues
- Monitor customer satisfaction
- Allows you to keep track of all phone calls
- Provides great insight into your business
- Helps you avoid overages
- Capture more leads
- Helps to identify fraud
- Keep your records safe
Keeping an eye on your call detail records can help you identify problem areas of inefficiencies in your business. Sometimes, the most important details slip through the cracks. If you are looking for a way to keep track of your team members, CDR is a great option that can add value to your business.
Berry Telecom is a leading provider of business VoIP solutions with CDR and other advanced business phone features. We are disrupting the market with a new approach to business phone services that combines premium, seamless VoIP solutions with regulatory-compliant CDR reporting.