Automated Directory Services

Automated Directory Services

Automated Directory Services (ADS) are one of the primary features in voice-over-ip (VoIP) business phone systems. This feature basically allows subscribers to have a list of employee names, extensions and other control information available for dialling with a single touch-tone or DTMF push.

Automatic Directory Services (ADS) were originally designed to route incoming calls to the correct telephone extension in a business environment.

Some Common Uses of Automated Delivery Services

Businesses use ADS in their business phone system to display the name, job title, geographic location, as well as direct-dial and email extension of each employee. This feature helps customers and vendors reach the right person directly for fast results.

This innovative technology saves businesses time and money by automatically connecting their callers with the phone numbers they are looking for. It also features a voicemail system that stores messages in one central location, allowing you to access them from anywhere in the office.

Using the ADS critical applications feature of your business phone system is the best method for keeping all of your customers’ information organised and accessible. It’s fast and efficient and can be designed for your specific needs so that customer service representatives save time and energy fielding calls.

Benefits of Automated Directory Services

The major benefit of having a business phone system is to encourage customers to call you. This can be achieved more efficiently by automating your company directories to ensure an easy, accurate, consistent and cost-effective way for your customers to find their desired contacts.

ADS runs 24/7 for an entire business, and the business will never have to touch the system again. It requires absolutely no maintenance and it updates frequently with new information.

ADS can be set up with an automated message that will answer the phone 24 hours a day, 7 days a week, taking the caller directly to either a particular employee or department of your business.

It doesn’t matter if it’s Christmas Eve, or you’re all out of the office; when the phone rings, the ADS feature will direct your customer exactly to where they need to go. No more missed sales calls!

Cost Implication of Installation and Maintenance of ADS

Berry Telecoms offers ADS installation and maintenance for phone systems that use a voice response system. Berry Telecoms is a company with the expertise and knowledge of how to install, troubleshoot and maintain ADS in a phone system.

Berry Telecoms have years of experience in the design, implementation and ongoing maintenance of automated directory services in business phone systems.

Our business phone systems have other features, as well. For example, it offers Automated Directory Services. This innovative technology saves you time and money by automatically connecting your callers with the phone numbers they are looking for.

It also features a voicemail system that stores messages in one central location, giving you some degree of control by allowing you to access them from anywhere in the office.

Getting a business phone system is a huge step. Along with the benefits of increased productivity and lowered call costs, there’s the prospect of greater efficiency and lower overhead.

To learn more about the cost of our exciting business telephone systems, contact the experts at Berry Telecom today. You can reach us by calling 0330 222 0332 or by emailing info@berrytelecom.co.uk.

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