Business Phone Systems for the Manufacturing Industry

The manufacturing sector is diverse and expansive. In response, Berry offers bespoke business telephone solutions for all sizes and types of manufacturers.

Smaller businesses can find themselves competing with bigger outfits and need to present the same professional capabilities, this starts with their call management.

Key Phone System Features for the Manufacturing Industry

Auto Attendant

The manufacturing sector frequently has long established, regular clients. A professional auto attendant means the caller isn’t kept waiting if reception is busy. Callers can choose the relevant department to go straight through to who they need to speak with.

Contact Popping

Have the callers details on screen, before taking an incoming call. Know who you are speaking to, and have all their information in front of you, for seamless and professional call management. In addition to integration, we have the ability to integrate with most web based CRMs.

Call Recording

Dispute Resolution - When quoting over the phone, call recordings can lend a helping hand to resolve customer disputes. Voice recordings can help save money, as well as legal headaches, and thereby safeguard the reputation of your company.

Capture details - Perfect for reviewing any information that was given by a customer. Or if you need to send the information on to another department call recordings can be sent via email.

Improved customer service - Effective as an aid when developing customer service skills within your team. Listening to calls can help develop awareness of tone and approach, highlighting what is done well, or what requires improvement.

Regulation compliance - GDPR – Berry phone systems store all calls within GDPR regulation.

On Hold Marketing

Berry can arrange a bespoke script, coupled with the right music and voice. On hold marketing is a great way to promote your brand, products and services. Guide callers to your website, special offers, or positive reviews of your service.

On Hold Marketing More Info

Entry Door System

If you don’t have a receptionist to greet visitors, then Berry can link the phone system to your door entry. See who is at the door and let them in from the comfort of your desk.

A manufacturing case study - Colwall Conveyors

Prior to meeting with Berry’s Peter Downes, Colwall were using Panasonic handsets from Argos. As the business grew, Colwall acknowleged they had outgrown the old handsets and were blown away with the features a professional system could offer.

Talking to manager Barry Tibbott, he extolled the systems virtues, saying how intuitive it is to use. Barry and the team love the click and dial feature, which means they can dial off-screen from client details, websites, or their Outlook address book.

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