Resolution - When
quoting over the phone, call recordings can lend a helping hand to resolve
customer disputes. Voice recordings can help save money, as well as legal
headaches, and thereby safeguard the reputation of your company.
details - Perfect for
reviewing any information that was given by a customer. Or if you need to send
the information on to another department call recordings can be sent via email.
customer service - Effective
as an aid when developing customer service skills within your team. Listening
to calls can help develop awareness of tone and approach, highlighting what is
done well, or what requires improvement.
Regulation compliance - GDPR –
Berry phone systems store all calls within GDPR regulation.