Knowledge Centre

Need to log a fault ? Or want to learn more about our support package

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Learn & report
Your place for knowledge

If you are experiencing a fault with your phone system Berry is available to assist within our normal operating hours (9am to 5.30pm Mon to thu and 9am to 4.30pm Fri). If you’re experiencing a network fault and you have Berry’s Network Service Cover Care level 3 or 4, you can call us 24 hours a day, 7 days a week on 0330 222 0332.

Common Faults

Find out why things can go wrong and how to fix it.

Business Guides

Helping you to get the most from business technology.


The questions we get asked most about telecoms.

Product Guides

Manuals, videos and guides to introduce products to you.

Support Ticket

Have a problem? Raise a ticket for a fast resolution.

Customer Care

Speak to a customer care rep or schedule a call back.

Track your bill

Login and track your bill with a detailed breakdown of costs.

Save money

See how much you could save by switching to Berry.

Berry Telecoms on-hold marketing is an effective way to let callers quickly learn about your products, services, and benefits without being intrusive. If you are a new Berry customer, or have chosen a Marketing On Hold Package and would like to proceed with getting your script recorded use the button below to submit your script.

You can learn more about our Marketing On Hold Packages and script writing service here.

How to Videos

Berry provides you with clear, easy-to-understand directions to help get your new business phone up and running. Packed with videos and tutorials, our guides bring the installation process to life. 

We also offer detailed configuration guides for advanced features, training manuals filled with tips and tricks, and detailed troubleshooting documentation so you can resolve problems quickly.

Frequently Asked Questions

Our Frequently Asked Questions (FAQ) page is a great place to find answers and connect with our knowledgeable and helpful business technology advisers. 

Here, we’ve compiled the questions we get asked the most, so you can browse through our frequently asked questions, which cover topics such as mobile phones, cloud solutions, software integrations, installation services and more.

Berry Business Technologies

Berry Telecom offer business telephone solutions that put the power of cloud telephony into your hands.

Berry Telecom provides small and medium businesses with reliable PBX , affordable voice and data solutions.

Save money, increase productivity and grow your bottom line with our reliable mobile phone service

Berry Energy is here to help your business save money on its energy bills. A smarter way to power your business.

Get Fast Technical Support

Log Your Fault- If urgent please call us


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    Refer A Friend and Receive £500 gift

    If you are one of our happy customers and would like to refer a friend to Berry, we will send you a £500 gift once their system has been installed. We built much of our business upon word of mouth and recommendation, and so we’d like to reward those of you that take the time to recommend us to your business associates.

    Choose from a Smart TV, iPad, shopping vouchers or a credit to your Berry bill or phone system all up to the value of £500. All you have to do is send us the details of who you’d like yo refer along with your name and business name via the form below. Please ensure whoever you are referring is happy to take our call.

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