Is VoIP difficult to use?

If you think that VoIP is challenging to use, you’re not alone. It is a perception shared by business executives and managers across the country. The truth, however, is that there are a lot of misconceptions about the technology. In many cases, it is easier to use than you may think.

Misconception #1: You need IT staff to maintain VoIP

Some businesses are worried - and quite understandably - that VoIP requires full-time IT staff to manage. They don’t want to pay for this, and so they decide to stick with their regular telephony system instead.

It turns out, though, that in-house support is not mandatory at all. In fact, many firms now get VoIP services through the cloud, managed by a third-party.

Misconception #2: You need to get rid of your existing system

If you’ve invested heavily in developing your telephone system, the last thing you want to do is rip it all out and start again. The good news is that VoIP is compatible with regular landline through something called hybrid PBX or hybrid VoIP. Usually, VoIP providers will tell you whether they provide this option.

Misconception #3: It is hard to install

A lot of companies believe that VoIP is hard to use because it is hard to install. By contrast, VoIP is actually one of the most manageable communication systems to get up and running - far more so than regular landlines.

Misconception #4: You need to be a large company to make it work

This isn’t true either. Even small companies can benefit from the additional features offered by a quality VoIP service.