Cloud/VoIP or 'Off Premise' Business Phone System

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Cloud Phone System Overview

What is Cloud?

If you are experiencing a fault with your phone system Berry is available to assist within our normal operating hours (9am to 5.30pm Mon to thu and 9am to 4.30pm Fri). If you’re experiencing a network fault and you have Berry’s Network Service Cover Care level 3 or 4, you can call us 24 hours a day, 7 days a week on 0330 222 0332.iPECS Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the Cloud.

iPECS Cloud is tailored to deliver reliable and simple communications to your desktop from our highly secure and resilient data centres. This means we manage the phone system for you and you just use the handset, web portal or applications to access everything you need when you need it.

Watch our quick overview of what cloud telephony is and its benefits.

Why would it suit my business?

Because iPECS Cloud is designed to scale it suits all sizes of business whether you are a single home office or multiple locations around the globe.

With on-demand features and same day provisioning you can add users or remove users quickly and easily. With our advanced feature packs you can completely tailor the users experience and provide call centre, Unified Communications, reception console and much more with a simple click.

What benefits will it deliver?

iPECS Cloud brings your teams together with simple tools for collaboration and communication.

On-demand access to features and changing users, means you have the flexibility you need to adapt in the moment to your market.

With fully featured handsets and simple web, PC or smartphone interfaces your users will understand the benefits of iPECS Cloud in record time.

Key Features of a Cloud Phone System

Telephony Essentials

Berry’s Cloud based system offers all of the essential features out-of-the-box including:

Auto Attendant, ACD, Hunt Group, Pick Up Group, Paging Group, Voicemail, Voicemail to Email, Music On-hold

Collaboration & Mobility

Our phone system enables your team to work more closely together with these features:

Instant Messaging, Presence, Conferencing, Screen Sharing, Video, Lync Integration, UC Android and iOS Client, UC Desktop Client, Mobile Phone Pairing, Link Multiple Devices, Hot Desk

Control & Visibility

Stay in control of your business, these features help you to get a more transparent view of your business operation:

Analytics, Call Reporting, Scheduled Reports, Call Recording, Live Call Monitoring, ACD Reporting, Portal for Simple Management

Specialist Comms

Berry’s system also allows you to tailor the user experience for your business for the following environments:

Call Centre, Reception, IP DECT

Skype for Business

Integrate with your business phone system

Voice enable your Skype for Business Unified Communications tools using our simple application.

Both Office 365 and on-premise Exchange are supported with this simple add-on app that fully integrates iPECS into your Microsoft UC desktop.

Watch our quick run through of the features of Skype for Business.

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