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Call Reporting

Call Reporting

Improve the efficiency of your business operation

Manage, analyse and control - our communications analytical solutions efficiently manage your business communications, empowering you to increase productivity and make informed decisions about your business. This system integrates fully with any PBX enabling you to:
  • Improve customer service
  • Reduce communication costs
  • Improve call handling
  • Detect fraud early
  • Maximise your return on investment
  • Increase revenues

Fully Customisable Dashboard

Customisable call reporting dashboard
A comprehensive, feature-rich call reporting solution which has an easy to use dashboard with customisable widgets along with wallboard alarms, multi-site reporting and seamless integration. 
  • Identify unanswered calls
  • Verify call costs
  • Identify billing anomalies
  • Combat telecommunications fraud
  • Control communications capacity and traffic flows
  • Design agent shift patterns around call volume to achieve SLAs
  • Generate revenue through call cost mark-up and line rental charges
  • Deliver organisational, extension and client billing
  • Optimise staffing levels and efficiency
View Call Reporting product brochure