- Identify unanswered calls
- Verify call costs
- Identify billing anomalies
- Combat telecommunications fraud
- Control communications capacity and traffic flows
- Design agent shift patterns around call volume to achieve SLAs
- Generate revenue through call cost mark-up and line rental charges
- Deliver organisational, extension and client billing
- Optimise staffing levels and efficiency
Call Reporting
Use Berry's intuitive customisable reporting dashboard
Use Berry's intuitive customisable reporting dashboard

A comprehensive, feature-rich call reporting solution which has an easy to use dashboard with customisable widgets along with wallboard alarms, multi-site reporting and seamless integration.