Call Recording & Reporting Features

Call Reporting

Use Berry's intuitive customisable reporting dashboard

Berry's Call Reporting Dashboard
A comprehensive, feature-rich call reporting solution which has an easy to use dashboard with customisable widgets along with wallboard alarms, multi-site reporting and seamless integration. 
  • Identify unanswered calls
  • Verify call costs
  • Identify billing anomalies
  • Combat telecommunications fraud
  • Control communications capacity and traffic flows
  • Design agent shift patterns around call volume to achieve SLAs
  • Generate revenue through call cost mark-up and line rental charges
  • Deliver organisational, extension and client billing
  • Optimise staffing levels and efficiency

Call Recording

Monitor and improve customer service

Berry Telecom's phone systems provide you with the ability to record and store all of your calls. This handy feature is the perfect tool for staff training, quality control and provides you with everything you need to ensure the necessary industry compliance around call recording. Even our cost-effective entry-level solutions include high level encryption.