Business Phones

The right business phones can make your company more accessible and professional. But there's a lot to consider when choosing a phone service.

From cost to features, mobiles, VoIP, Dect and deskphones, you may be surprised by what's out there. And while technology keeps changing, we know the most important thing remains the same: you want a system that works for you and your employees without breaking the bank.

Home  »  Business Phones Guide: Your Mobile, PBX, Cloud, and VoIP Options

Find a Business Phone to Fit Your Office: Mobile, VoIP, PBX

A business phone is your business communication lifeline. Good phones significantly improve internal communications at your company by allowing you to always be contactable, stay on top of urgent tasks, and send alerts and notifications in real-time. If customers can’t connect with you through your telecoms system then they will call your competitors.

In the digital world of 2022, your business counts on reliable communication. Communication is crucial for any business, big or small. Whether you run a major corporation, or manage your own small office, it’s important to stay connected with customers and colleagues.

We stock all the best mobile phones

iPhone 13

Samsung Z Flip 3

Google Pixel 6 Pro

Find a business phone solution to fit

A business phone system can be as simple as a few phones in a small office or a private branch exchange (PBX) system used in a nationwide office network. At berry Telecoms we can help you find the right business phone solution to fit your business.

Know Your Business Phone Options

The Public Switched Telephone Network (PSTN) and/or the Internet are infrastructure options for business telephone systems (Internet telephony or VoIP). Business phone systems can also be supplied as a hosted service (often referred to as a centrex). This eliminates the need for enterprises to invest in expensive hardware. There are many options when it comes to business phones/systems. However, the best phone solution for small business owners and large corporations will tend to fit into one of these three categories:

Traditional or 'On Premise' Business Phone System

A traditional or on-premise phone system connects your phones to a private network on the premises of your business. This is opposed to a hosted or cloud-based system, which is mostly internet-based.

The most popular form of the traditional business phone system is a ‘private branch exchange (PBX)-based system. In a PBX-based system, all phones are part of one shared network usually located at the company’s main office.

Cloud/VoIP or ‘Off Premise’ Business Phone System

A cloud/VoIP or ‘off premises’ business telephone system is a telephone system that exists exclusively in the cloud. They are an excellent replacement for traditional on-premise business phone systems. 

Cloud-based systems use the power of the internet and VoIP phones to provide simple, reliable, inexpensive and feature-rich phone service. With a cloud-based phone system, businesses can install a small VoIP box on their existing computer network, and then can create extensions for the business using virtual phone numbers in whatever area code they choose.

Dect Phones System

A Dect phone is a portable phone that can be used to make and answer calls, send and receive messages and images, browse the web, play audio and video files, play games, set alarms and timers, and more. A Dect phone can be a simple device, with only basic functions. But they can also be very advanced devices with many additional features such as touchscreens and video calling. 

Dect phones are excellent for hospitality and catering, and other settings where your staff need to move with the phone.

We stock Commercial Phone Systems

GXV 3350

GXV 3370

GXP 1620

Business Phone Features to Consider

Business phone systems can have all sorts of features. Each phone system provider has its own set of features to offer. It is important to understand what you need so that you can make an informed decision about which provider best meets your needs. 

Below are some important features you should look out for in any business phone system:

Unified Communications

Unified Communications solutions are integrated applications that are brought together in a single platform. This usually means having everything from PCs to smartphones and tablets, to other devices like VoIP phones linked together and communicating with each other. Software and apps have made it easier to build and use unified communications systems. It all boils down to being able to communicate how you want, when you want, and with whom you want.

Call Recording Reports

Business phone systems are for more than just making and receiving calls. A quality system will also record, playback, and let you quickly search through previous calls. Call Recording & Reporting provide an excellent way of carrying out an effective business phone call. Call recording allows you to access, store and listen to recordings of all outgoing and incoming calls so that you can review your performance. 

 

On Hold Music is a great way to put people on hold and make a lasting first impression. When your customers are on hold, this is the time they are most likely to hang up and never return. 

A well planned out and professionally prepared On Hold Marketing Campaign is one of the best ways to keep people interested and engaged while they are waiting. With this feature, you can choose from a range of pre-recorded messages that deliver the right message to your customers in your business’s image.

Conferencing

Conferencing is a great way to involve everyone in an important decision. The conference call brings everyone together so company leaders can review strategies and get team feedback. There’s real value for companies that use a conference call to make a decision quickly and efficiently.  Business professionals are often unaware of the advantages conferencing provides them. In instances where several employees need to be in on a meeting, conferencing allows them to dial in one call number from various locations throughout the company and join that call.

Call Forwarding

One of the most important features of a business phone system is call forwarding. Call forwarding is a service that allows you to redirect your business calls to another phone number. There are many reasons you might want to do this—maybe you’re on vacation or out of the office, or maybe your staff has shifted around and the new receptionist is dealing with incoming calls

Auto-attendant

An auto-attendant is a digital answering service. When your callers call, they will hear instructions on how to be directed to the right person, department or extension they want to reach. Auto-Attendants are a necessity in any business, allowing you to put all calls through to the right person.

By recording an auto-attendant greeting, you can pre-program your business greeting and provide instructions for callers accessing your company directory or automated systems.

Speed Dial

Speed dial is a feature that enables you to assign commonly called numbers to the telephone keypad’s number keys. With Speed Dial, you can make and receive calls easily by pressing one button. For example, if your manager’s phone number is 1234567890, then you can add Speed Dial number 1 for this digit combination. When you access Speed Dial 1, the system will automatically call 1234567890.

How Do You Set Up Your Business Phone System?

Setting up a business phone system is not that difficult. First, you need to decide on what type of phone system you wish to go for, either a traditional analogue or digital. Cost can be a big factor deciding on the new technology and the timescale within which the phone system will pay for itself

Here is a simple way to set up your business phone system:

You must first choose between the various types of business phone systems before proceeding with the installation. The right system for your business all depends on a number of factors such as the size of your office, employees, and budget, not to mention the type of industry you operate in. Keeping these things in mind when shopping around for your business phone system will ensure that you end up with one that fits specific needs.

You’ll need to choose a phone service once you’ve decided on the ideal business phone system for your office. As a result, pick one that can satisfy your requirements. Obviously, you want a firm that can provide all of your business phone services in one location. If that’s the case, look into Berry Telecom’s business phone systems. Berry provides a variety of vanity phone numbers, freephone numbers, and local phone numbers.

After you’ve decided on phone service, you may choose the type of business phone number you’d want. And then there’s the number that goes with that line. Choose a freephone number if you wish to provide your customers with a free, easy-to-remember phone number. Alternatively, choose numbers related to characters on the phone keypad to create a vanity number that is relevant to your business. Want to reach out to a specific audience in a certain part of the world? You can choose a local phone number so that your company’s phone number matches your target audience’s area code.

Great business phone systems don’t have to be complicated. Choose the phones, features and services that are right for your needs: programmable speed dials, voicemail notification at your phone, call forwarding to a mobile or home phone, ring groups across multiple phones–you can pick what’s best for you.

What are the Benefits of a Business Phone?

A business phone system allows you to be more productive. Here are the benefits of a business phone system so that you can understand why it will improve your life as an entrepreneur.

Save time and money

There is no business without a business phone system. With so many affordable systems available today, you can streamline your communications, while still providing your clients and customers with the top-notch customer service they expect. Have peace of mind knowing that your business is protected by features like call transfer, emergency notifications, and auto-attendant. What are you waiting for?

Stay connected anytime, anywhere

When you’re on the go, a mobile phone and an internet connection help you stay connected with colleagues, clients, and your team. When you have a business phone, you have more than a device – you have a business tool. With no geographical limits and 24/7 access, your business phone virtually eliminates travel downtime, and helps prevent disruptions to your business.

A full solution, with great features

Your business communications will be simplified by switching to a business phone system. Improving your communication technology offers various benefits; whether you need call management features, like forwarding and call logs, or collaboration solutions like conference call services and online meetings.

Instead of relying on a patchwork of tools that don’t necessarily work well together, you can have a single, integrated solution with elements that are built to work together. Moving to a business phone system unlocks new features that consumer phone lines lack, such as rule-based call answering, call filtering, enhanced call notifications, and team collaboration tools.

Project a professional image

When you run a  business, you have a lot of different things to do; often it seem like you have to do them all at the same time. Even if your business is in it’s infancy, you want to look and act professionally. That’s where a business phone system can help. Keep track of your client’s demands, quickly and easily route calls to the appropriate people, set up automated assistants, and use pro-level voicemail and call notifications.

A business phone system can help you project success. Hold music, transferring calls to different extensions, and even flipping a call from your desk phone to a mobile device are all within business phone capabilities that can help you provide excellent, flexible customer service.

Keep your private information private

Your privacy and data are at stake if you use personal phones for the business.

Giving out your mobile phone number to clients is a terrific way to increase your mobility. However, this also implies that your clients can call you at any time, from anywhere, including while you’re on vacation or with your family. A business phone system protects your personal information while enhancing your capacity to communicate with customers whenever you choose.

Policies allowing employees to bring their own devices are becoming more widespread. However, if your staff use their own devices, your confidential information may be at risk. Your business is essentially walking out the door with your employees when call records and client contact information are maintained on personal phones. 

Mobile phones are simple to misplace and frequently stolen, exposing your personal information. However, that isn’t the only danger. Employees who leave your organisation can simply (and inadvertently) take your confidential client information with them on their mobile devices.

A business phone system gives you control over when and where clients contact you, as well as keeping your confidential information available to staff and safe from being “stolen.”

As your company expands, so do your communication requirements. A business phone system provides your company with the tools, flexibility, and security it requires. At the same time, it provides employees with the tools they need to stay engaged and productive, ensuring that your company continues to thrive.

Be Competitive With Your Communication Infrastructure

The development, advancement and availability of communication devices has changed business communications. The time has come to leave the analog landlines behind and embrace the technologies of the 21 st century. Business phone systems can connect you, your staff and your customers with a variety of modern tools and options. Having a consolidated, unified communication system with superior features is the key to efficient communications and keeping up with the changing times.

FAQs

A virtual phone number is a telephone number that can be forwarded to any other landline or cellular telephone, anywhere in the world, at any time. With a virtual phone number, you are instantly connected to family, friends and colleagues on vacation, even when you’re away from your favourite travel destination. Using Voice Over Internet Protocol (VoIP) technology, phone calls to your virtual number will be just as clear as if you were back in your own office.

A landline connects directly to the public switched telephone network. A VoIP (Voice-over-Internet Protocol) line uses a regular broadband internet connection to communicate with your business partners. Both have their pros and cons, but when it comes to reliability, our engineers say that VoIP is the winner.

Traditional landline telephone services have served industrial businesses well over the past decades. With VoIP phone services, however, a new world of flexibility has opened up. While traditional landline service requires your business to invest in specialised equipment and infrastructure, VoIP (Voice over Internet Protocol) enables you to replace your infrastructure with Internet connectivity – an investment you can recover soon due to the relatively low cost of setting up VoIP.

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