The Rise of Cloud Telephony

Business telephone systems have come far since the days of big walls of black and silver phone boxes and you watching the little red light to see if the line was free. Today’s business telephone systems are available as hosted or cloud-based solutions, although the traditional PBX is still available as well.

Generally, hosted solutions are cheaper than their PBX counterparts and work on a ‘Bring your own Device’ (BYOD) basis for such devices as smartphones and tablets. However, they do require an internet connection to work.

If you’re in charge of an in-house PBX or would like to be in the future, here’s what you need to know about moving to the cloud

What is cloud telephony?

Cloud telephony is a term used to describe the migration of businesses from traditional telephone systems to the cloud. The cloud refers to the flexibility provided by VoIP services, which uses your internet connection rather than a fixed-line network. Cloud-based services are usually cheaper, easier to implement and maintain.

Why choose cloud telephony?

When it comes to business technology, cloud telephony is, without a doubt, one of the most exciting technologies on the market right now. In fact, as a business owner, cloud telephony is one of those technologies you can’t afford not to have as part of your business. But why? What is it about cloud telephony that makes it so important?

Cloud telephony is more affordable than on-premise systems, are scalable, can be easily integrated with other applications, are easy to maintain, and are available 24×7.

With the potential for cheaper calls, less hassle, and the convenience of being able to call from anywhere in the world, it is easy to see why this is becoming so popular

Using Unified communications in the cloud

Today’s enterprise communications environment is ‘unified’ which means that people have a variety of communication channels they can use to contact somebody, whether they are at their desk or mobile.

This growth is nothing new – the trend of combining phone systems and IP-based collaboration solutions has been a reality for quite some time now – but it has been increasing in pace as organisations around the world continue to move from the closed, proprietary environment of on-premise software to managed services hosted in private clouds.

UC can mean many things but generally means connecting your employees across multiple platforms — including all your company telephones, mobile phones, video conferencing, instant messaging services — into one central hub. This hub provides the flexibility of communication, meaning you can talk to anyone on your team using whichever device or network they are currently using.

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