Our Most Frequent Sales Questions

What is a business phone system?

A business telephone system is a set of communication devices that allows people to communicate with each other through a network, either a private one or a public one, such as the internet. The communication session can be a live conversation between two parties or a recorded message. More than just being a way of communication, it is an efficient way for companies to communicate from locations spread across the globe.

Whether you operate on your own or lead a small business team, ensuring your network can communicate with each other isn’t just the right thing to do, it’s profitable. Small businesses that can talk to each other more easily, quickly solve problems and are more productive are the lifeblood of an economy.

Do I need a phone system for my business?

If you want to run a successful business in this day and age, you need to have a good telephone system in place. 

In fact, regardless of the size of your company, you should consider that having a phone system in place will help you do business much easier. There are so many benefits of having your own phone system for your business. It keeps you visible, it gives clients direct contact with your staff which gives them the reassurance they can reach someone when needed, it helps avoid data loss due to too much electronic communication. It also looks more professional etc.

Why can’t I use my Smartphone to manage my business communications?

If you’re like most business owners, you’ve probably experienced the frustration of trying to manage your business communications on a smartphone. Your frustration is understandable; smartphones are tools you carry around with you all day, but they aren’t suited for every situation.

Of course, businesses are increasingly turning to these devices for both voice and data services, however, some of the smartphones on the market are not ideal for business communications.  Not only do they place an unnecessary financial burden on the business and provide sub-standard call quality, they also expose confidential data to identity theft through privacy leaks.

How do I know which phone system is right for my business?

Whether you are upgrading your office phones or adding phone systems for the first time, it’s important to know which phone system is right for your business. Like most new ventures that require big purchases, there are a lot of options, but the best way to find out what will work best is to consider multiple factors.

The truth is, choosing the right phone system is all about determining what type of phones you need, how many extensions you require and what features you require. We want to make this process easy for you because we know how important it is for you to get up and running quickly. If you would like some help with determining which phone system is best for your business, you can trust an expert with over 30 years of experience in the business. We have helped thousands of businesses with their telephone systems making sure they are receiving excellent service at a fair price. 

Can remote employees access a business phone system?

In the modern business world, the corporation is not limited by brick and mortar. Employees may be in multiple locations or divisible into teams that need to work together toward a goal. In such a situation, it makes sense for flexible communication systems to be made available across platforms. This is where remote access to the business telephone system comes in.

Remote employees can use a business telephone system too. A company link will allow your remote employees to log in and gain access with their username and password. They will then be able to use any of your extensions as if they were in the office with you. Often you may notice there is a slight delay when making calls, but if this is an issue for your company, our technical experts can test your lines and install a new main telephone system with features such as HD Voice, which will improve call quality over a standard phone line.

Can I get a vanity number for my business telephone?

Who do I call if our business phone system stops working?

Who do you call if your business phone system stops working? Most people will go into a panic and start calling everyone they know. Unfortunately, for most folks, this will not get the job done. In fact, all you should do is reach out to your system administrator. If you don’t have one, reach out to the vendor who sold the business phone system to your company or contact a VoIP service provider who can support your business phone system.

At Berry Telecoms, we pride ourselves on providing business owners like you with great service. This is why our support department is always online to provide support when you need it. If you have any problem with our business phone system, simply reach out to us as quickly as you can and we will get on techs on the problem and get you back on without delay.

Which business telephone brand is the best for my business?

As a small or large business, you want a phone system that is going to be easy for your employees to use and help your business succeed. When it comes to business phone systems there are a lot of different brands out there, but one size doesn’t fit all. You have a variety of telephone systems from which to choose, from brands such as Nortel, Panasonic, Avaya and more. The different models of business telephone systems offer many different features and abilities specific to your business needs.

Some businesses can be more flexible than others with regards to which brand of system they go with. For example, if you were choosing systems for a call centre environment then it may be beneficial to go with a single platform like Avaya or Nortel that would allow you to have only one supplier rather than spreading the purchase over several different brands. However, if you are concerned about redundancy or cost then opting for one of the smaller brands could be the way forward.

We can state, though, that if you choose a well-known model, you will have a simpler time locating replacement parts for repairs and expansion in the years to come. Regardless of which telephone system you use, our online staff can stock and offer components for the vast majority of popular models. As always, we are here to assist you, so speak with one of our knowledgeable advisers to determine which solution and brand is the best match for your company requirements.

What is the average lifespan of a business phone system?

Phone systems nowadays have an average lifespan of around 5-8 years, although many of them will continue to function properly (with regular maintenance and component replacement) for significantly longer periods of time. Often, phone systems can continue to function for several years after the “best before” date has passed, but there is a risk in continuing to use them for an extended period of time.

The most significant concern is that, no matter how much you manage to keep your phones together, they will ultimately fail to function properly.

For certain firms, their phone system is “mission essential,” which means that if they miss a call, it will have a negative impact on their whole business operations in one way or another. If this is the case for your company, you cannot afford to wait until your phone system is completely failed before upgrading.

When purchasing a business phone system, do I need to sign a maintenance contract?

When you purchase a business phone system from Berry Telecoms, you will never be required to sign a maintenance contract unless you specifically request one. Many of our competitors require customers to sign a seven-year maintenance and support contract at the time of purchase, effectively locking you in for months. This would be a mistake, and we frequently encounter dissatisfied customers with outdated equipment who are locked into costly and restrictive contracts.

Once your system has been professionally programmed and installed, the majority of the changes you’ll need to make should be possible remotely. Therefore, find a provider that offers appropriate remote support and you will only be required to pay for an onsite technician when it is truly necessary.

Scroll to Top