Does my business need a landline

When was the last time you actually used your landline to make a phone call? Many people have gone completely digital with their communication. Nowadays, it’s more common to have a mobile phone or two, plus a tablet or Wi-Fi device too.

But what about business calls? Do you need a landline for your small business? Are landlines necessary for your business communications?

If you are interested in finding out if your business needs a landline, this blog will help you answer that question.

Analyse what’s more cost-effective

As businesses grow, the phone system becomes more complex. It used to be that the phone company provided everything, including physical lines, phones, and wiring. But as technology changes, and as businesses move more and more of their communications over the Internet, the cost of maintaining all those physical connections goes up.

When a company makes all its calls over the Internet, its cost of switching calls goes down rapidly. It no longer has to pay for the physical connections that route calls over the physical connections.

The benefits and drawbacks of having a landline


  • Security and integrity
  • Fewer missed calls
  • Always on call
  • Local calls are free.
  • The audio quality is high.
  • In an emergency, the ability to dial 911


  • A landline only rings when someone is trying to reach you.
  • It forces you to pick it up every time.
  • You can never turn off your landline or ignore it as a business phone.
  • Expensive monthly payment
  • It requires a dedicated phone line.
  •  Lack of portability

How often do you use the landline?

A smart entrepreneur will think twice before investing a fortune in a company with a landline.

Think about it. A landline is not something you carry around with you. It’s expensive, and not convenient enough. So why would anyone carry one? Because it works.

The landline is an ancient technology. However, it is still used to connect to a central office of the telephone service provider and receive a call.

With the growth in data services and wireless business phone systems, landlines have declined in use., the number of people who regularly use the landline in the UK has dropped.

In 2005, more than half of businesses still used traditional landlines.

In 2009, that figure had dropped to less than 10%.

Consider other business phone options.

Most small businesses use the phone mostly for transferring calls and for answering machines.

The landline is one more expense. And most of the time, it isn’t needed. A business landline costs at least £20 a month, and that does not include the cost of the Internet connection.

Most small businesses will be better off with a VoIP system. The Internet is taking over everything. All the services we used to use on the phone are going to move online.

In the world of business, it’s no surprise that your office phone lines are often the most important lines on the premises. Your office phone system should have enough capacity to handle all of the calls and messages that come into your business and give your employees a good work-life balance. If you are looking to expand your business phone lines, you may find it helpful to look at other options as well.

What importance does call quality have?

Modern business phone systems can handle nearly as many calls as traditional phone systems because modern phone systems have many more lines and can handle calls much more efficiently.

Most people, when they think about phones, think first about call quality and second about features. But actually, these two things are quite different. Call quality is about the clarity, reliability, and responsiveness of the sound. Features are about the things you can do with the telephone: hold music, auto attendants, call forwarding, and so on.

Consider an internet phone service

The Internet is revolutionizing business. All businesses now sell through websites, and nearly all customers now buy online. But businesses have been doing that for years. So why should we stop now?

Wired phones are being replaced by mobile phones and Internet phones, which are, in effect, landlines without wires. So, does your business need a landline phone? Probably not, but it’s worth considering.

As a replacement for a phone with a cord, an internet phone has advantages. You aren’t tied to a specific phone line; your phone can be accessed from anywhere that has an internet connection.

That makes it useful for businesses that want to run lines to multiple locations. It is also cheaper than traditional phone service, and since it’s software, it’s easily customized.

Calling with a landline vs a cell phone with a different quality


  • A landline won’t run out of batteries
  • Landline calls are of higher quality.
  • Landlines are not cheap.
  • Landline phones are permanent.

Mobile phones

  • You will save money on your mobile phone bills.
  • A mobile phone has better mobility.
  • Mobile phone calling is organised.
  • It is more personalized
  • Access to the internet is easier.
  • Mobile phones have better customer service for businesses.
  • Use this to easily record your conversation for future reference.
  • More accessibility with a mobile phone plan
  • Better speed of calling
  • Mobile phones are convenient for conference calls.

 VoIP can replace landlines

The VoIP system is not only less expensive. It also provides better services than a traditional landline. Wired phones aren’t dead yet, but they are on their way out. That’s good news for businesses.

Over 80% of all UK landline business calls are under 10 minutes, and half of those are less than one minute. So even if you are paying £10 a month for a local number, you aren’t getting much.

Indeed, with VoIP, there is really no reason why you need a local number at all. There are now VoIP providers that put you in the middle of a city, and people outside that city still dial a local number to reach you. Plus, with VoIP, you can make international calls cheaply.

Are there any security concerns involved?

The security of the landline is predicated on the security of the phone company. If a landline phone company were to get attacked, its phone lines would be immediately compromised. If a landline phone were to get hacked, the hacker could do a lot of things.

Consider the convenience factor

The convenience of landlines is fading. For a while, the landline seemed like a nice idea: it was simple, reliable, and didn’t cost much. But over the years, they’ve become less attractive. The Internet has made many things more convenient,

Today, it’s easier. Most new phone systems are “SIP,” or “Session Initiation Protocol,” which means that they are plugged into the Internet. You buy a phone and plug it into the Internet. Then your phone company takes care of the rest. There used to be a big difference between wired and wireless phones: wireless phones were not connected to anything and were expensive. But now most phones are SIP.

The Change in Business Communications

The Internet has enabled the decentralization of communications and knowledge, and that trend is continuing. In large part, that’s because the technology has been so good. But it’s also because business is adapting to it.

It is revolutionizing business communications. A business of any size can communicate instantly with people anywhere in the world. The telephone has been a superb business communication tool too. It is a workhorse, but it’s getting old.

Long-distance phone calls are expensive, and most people use mobile phones for everything else. Companies that own landlines use them for internal communications, but that’s diminishing.

Upgrade to better features

The basic problem with landline phones is that they don’t come with features. For all the things a landline can do, it doesn’t do very many of them well. And for all the things a landline can’t do, a VoIP solution can do.

The result is that VoIP is cheaper and better, on a per-call basis than either landlines or mobile phones. If you want to use your phone for business, you probably need a business phone system. For most people, that means a landline. But landlines used to be either too expensive or too complicated for most businesses.

If your business has a storefront, you probably also want to have a PBX—a private branch exchange—that routes call to and fro the phone system. And if you have a storefront and an office, you probably want a PBX too. That way, you can have different numbers for your storefront and your office.


In my view, the best way to resist the pull of technology is to be tech-neutral. Let business decide. Every company is different. Some businesses (such as brick-and-mortar bookstores) seem doomed to failure because technology is eating their lunch.

Others (such as mail-order houses) have proved that they can change with the times. Then there are those in-between, the ones where cheap computers and networks are influencing every decision.

Technology does not just change business. It changes people. It is why some people can’t work without a computer. But for others, technology is a crutch.


Scroll to Top