What to consider when choosing phone equipment for your small business
Business phone systems might not be the most exciting aspect of your enterprise, but they are nonetheless one of the most important. Without good communications, you’ll struggle to expand your operations, connect with customers, and work with remote teams.
Phone systems are the backbone of most offices. While chat apps are
trendy right now, communicating with customers and colleagues via regular voice
interactions is fundamental. You can’t live without it.
Phone Equipment for
Choosing a phone system, however, isn’t as straightforward as you might
think. Landlines are, for instance, no longer the best option. They’ve been
superseded by VoIP, the new kid on the block. Instead of taking calls over
fixed phone lands, VoIP routes all requests through the internet via a
cloud-based service, allowing you to make calls on behalf of your company any
time you like.
What you should consider before choosing phone equipment
So, what do you need to consider before choosing phone equipment? Let’s
take a look.
How much will you use it?
Businesses vary in the amount that they rely on telephony services. Some
companies use it as their primary means of selling services and communicating
with customers. Others operate dedicated customer support hotlines and need
phone services that they can run throughout the day. Many office-based
businesses might only use their lines for a few minutes per day.
Companies with high phone usage may need to provide their colleagues
with multiple phone lines, all with call forwarding abilities, should the
volume of calls become too great for any single operator. Likewise, those
employing interns may just need a primary phone terminal so that they can take
the occasional call.
How much flexibility you require
Whenever you invest in new telephone equipment, you’re not just
considering your needs right now, but also your requirements in the future. You
need to think carefully about how many lines you’ll need and what features
might benefit your firm as your employee count rises.
VoIP systems provide you with the ability to quickly and cheaply expand
your telephony system without having to invest in new lines. All you do is add
and subtract accounts virtually, as and when you need them.
How many functions you require
While voice calls are the leading feature telephony solutions offer,
they are by no means the only. Today’s advanced, cloud-based systems provide a
host of features that could come in handy, depending on your firm.
Here are some examples of the additional functionality you might
consider when installing a new phone system:
- Speed Dialling
- Do not disturb greeting
- Call forwarding
- Call logging
- Hands-free devices
- Hold features
- Shared message boxes
There are, of course, many more than this that you may wish to consider.
4. Your existing IT network
The state of your existing IT network is an essential consideration in the system you choose to use. If you have plenty of spare bandwidth, you may want to consider using VoIP. You don’t have to upgrade any of your existing infrastructure, and you can route calls to mobile devices connected via the cloud.