Is it time to upgrade your business phone?

You don’t need reminding that technology has moved on leaps and bounds over the last twenty years, especially in the realm of communication. In the 20th century, businesses had no choice but to rely on landlines to connect their organisations to their customers and stakeholders. Today, however, with the rise of the internet, that’s all changed. New and powerful cloud-based telephone systems provide extra features, greater flexibility and lower cost than their predecessors, opening up a host of opportunities for companies.

Is it time you upgraded your telephone system? Let’s take a look.

Is your current phone system vulnerable to outages?

Downtime is one of the most significant risks that your business faces. When you can’t communicate with customers and staff, operations can grind to a halt. You can’t issue instructions, take customer enquiries or make sales pitches. Landlines, therefore, are a substantial risk. If there’s a problem with the line, you’re cut off from the outside world. Internet-based telephony solutions, like VoIP, however, help reduce that risk. Because they route all calls through the cloud, you can continue to contact people, even in the event of a power cut or disaster at your premises. Anyone with a mobile device can open their company VoIP portal and continue making calls as the company as usual.

Are you struggling to grow your business?

Demand from customers should dictate the rate at which your company grows, not the limitations of your current telephone system. But many enterprises using traditional landlines find that they have to organise their operations around their ability to make calls.

For firms in this position, VoIP is a Godsend. It allows them to expand or contract their operational requirements in line with the rest of their business on a daily basis. There’s no need to go to the effort of installing new lines or taking out expensive add-on contracts with utility providers.

Does your business need extra telephone features?

Landlines work well when you want to take a call, but they don’t integrate with the rest of your digital systems out-of-the-box. If you use CRM systems, for instance, you can’t easily select the customer you want to speak with, click their name and make a call, with their bio in front of you. Similarly, you can’t automatically transcribe voicemails, send voicemail attachments via email, let customers listen to music on hold, call queue or hold conference calls with lots of people. VoIP, by contrast, provides all these features as standard and more.

How long should a phone system last?

Ideally, you want an office phone system that lasts a long time, but for many growing businesses, that’s not always possible. As your company expands, you need to increase the number of lines and integration with the rest of your systems which necessitates adding to your existing system.

VoIP-based phone services, however, are different. Essentially, they last as long as you want them to. Not only can you expand the number of concurrent users as much as you like if you have an internet connection, but you can also benefit from feature updates over the web.

If it is time to upgrade your business phone system, Berry Telecom can help. It can be a daunting process but choosing the right system for your business is imperative. Call us today on 0330 222 0332 or get a quote online.