Introducing Berry Care Assure
A superior network and broadband support package including out of hours cover
What does it cover?
Berry Care Assure is a support package which ensures that you can report any network (phone lines) and broadband issues to Berry any day of the week (including weekends) 24 hours a day. The Berry Support Team will then investigate the fault and put a plan in place for resolution. So if your phone lines are critical to the operation of your business, this product will give you complete peace of mind.
If the fault can’t be fixed remotely, where possible an Engineer will be dispatched the next day (Monday to Friday), or on a Monday for faults identified over the weekend. If required, Berry will organise calls to your business to be diverted to another number to ensure you have minimum down time.
Your dedicated Berry Support Team will be your single point of contact – so you won’t need to call around other suppliers trying to get your issues resolved.
By using Berry Care Assure you will avoid the normal £5 charge per diverted phone number and the subsequent higher call charges for incoming calls on a diverted line.
Sign up to Berry Care Assure
This support package costs just £1.50 per line per month and will be added to your regular phone bill. If you have out of hours cover for your phone lines and broadband with another supplier, you can opt out by emailing firstname.lastname@example.org.
Why choose Berry Care Assure?
Enjoy peace of mind that your business will continue to operate with calls diverted and a dedicated Support Team assigned to resolve your faults.
Speedy fault diagnosis & resolution
Berry’s Support Team will get to work straight away to find out the cause of any faults and will try to remotely resolve these immediately.
Next day Engineer call outs
Where possible, an Engineer will be dispatched the next day (or on a Monday if reported over the weekend) should a fault need to be rectified physically.
Free call diversions
Berry Care Assure covers the cost of every diverted phone number, these are usually £5 per number. This package also covers the higher cost of calls received via the diverted phone line, in some cases these can be five times your normal call rates.
Dedicated Support Team
Berry’s dedicated team will take care of all of your key telephony products and liaise with third parties on your behalf to ensure your back up and running in no time.
There are two ways to log a fault:
- Call 0330 222 0332 and select option 1
- Visit www.berrytelecom.co.uk/technical-help and complete the online form