In March, Berry’s New Business Manager Russell Vance visited a charity in West Lothian to discuss their needs for a new phone system. Struggling with its’ existing phone system which was fast becoming out-dated and unreliable, Signpost.
needed an office phone system that would help them to more efficiently connect with their clients.
During the meeting, Russell enquired further into the nature of Signpost and its business operations so that he could propose a system that best suits their needs now and into the future. Upon hearing about the charity’s work with young people and their families, Russell was very moved and thought Berry could do more to help the charity. After discussing Signpost with Berry’s directors, it was agreed that Berry would donate all of the hardware of the phone system free of charge. In response to this gesture, Lesley Mount Project Manager for Signpost said:
“We are hugely grateful to Russell Vance and the Berry Telecom team for donating our new phone system. Signpost is a small charity in West Lothian which supports around 450 local families of young people with additional needs, via our helpline and other award-winning services. Demand for the service is growing each year, and this gift will help us to respond quickly to families in need, ensuring that they are not kept waiting to talk to our support staff.”
Lesley Mount and her team at Signpost, with their new Berry headsets and handsets
Signpost’s new phone system has since been installed and is already improving the service their clients receive as they can now connect immediately with the right person. Berry’s Russell Vance said:
“I’m so pleased that we were able to support this fantastic organisation. Being Scottish myself, it feels great to be able to give something back, especially in a region where we’ve seen tremendous growth in the past year. I take my hat off to the team at Signpost, they’re really making a difference to people’s lives and it’s been an honour to be able to support them.”
