Three most essential features of a Business Phone System

Efficient and reliable communication systems are the backbone of every modern organisation. But while phone systems are still the most vital part of a business’ communications infrastructure, they are often still overlooked.  Here’s how you can make the most of your phone system with these top three most useful business phone features. 

Why invest in modern phone systems?

Thanks to the continual advancements in technology, the once single-purpose office phone is now a powerful and multi-functional communication tool.  The new, widely adopted features available on this sophisticated tech extend far beyond the capabilities of those more traditional, archaic devices.

The right system will help you gain control of your business by integrating seamlessly with the rest of your tech infrastructure. It enables you to operate your business more effectively by improving productivity and efficiency. On top of that, well-designed hardware and software improves your marketing options and, in the process, boosts your company image.

Plus, not only is a modern phone system completely scalable to the size of your business, but it is also cost effective, allowing you to reap the benefits of this modern technology at an affordable price. 

Here are our top 3 business phone features for companies of all sizes.

Business Phone Mobile App

It is now possible to create seamless transitions between company mobiles and landline phones, meaning customers can always reach you, whether you're in the office, on the road or between meetings.

Our Ericsson-LG iPECS UCP application for iPhone (Android application also available) allows your organisation’s mobile phones to work using both your mobile network and your IP network. The app enables communication between your workforce to be seamless, transparent and cost efficient.

By using the UCP application, managers can at a glance see the crucial call statistics across your entire business, which allows them to easily gauge customer service levels and to detect any issues of responsiveness.

Conference Call

Particularly beneficial for larger organisations, conference calling is very much a feature in today’s modern meeting rooms. Conference calling allows long distance clients, or colleagues in other departments, to come together at once for the same conversation. Phone meetings are a convenient, cost-effective and efficient way of solving business objectives and improving overall business performance.

Caller ID

Display of the phone number and caller identification is relatively common for today’s phones, particularly on mobiles, but the feature is often over looked within a working environment. Using this tool, you will be able to filter or redirect calls to other departments in an instant, enabling your office to run smoother and more efficiently. Caller ID will also allow your organisation to provide a more personal service to those within your client directory. Users on a VoIP system can even whitelist or blacklist specific numbers so that known unwanted calls are mitigated.

Choosing the right phone systems for your business

Your internal phone systems should be able to fully support the needs of your business, which is why it is important that those needs are established before you make the investment. As part of the design process and to future-proof your business phone systems, it is beneficial to consider any projected growth, in terms of both personnel and future services you may provide.

The good news is, both ‘on premise’ phone systems and VoIP phone system solutions can be tailored to suit your exact needs. With an expert phone system provider on board to design and manage your telecoms, you can be sure you’ll receive a complete system that delivers the best results and covers the growth of your business.

What’s next?

Berry has extensive experience delivering phone systems to a wide range of businesses across a host of industry sectors. Our expert consultants spend quality time with your business to help you get high-tech phone systems with all the right spec at a price that suits your budget.

If you’d like to talk to someone about the different options available, contact our Team on 0330 222 0332. You can also get a quote online.