Customer Spotlight: Hampton Park Vets
This is a customer spotlight that demonstrates how our team here at Berry can help a business just like yours. Today we’re taking a look at Hampton Park Vets, a veterinary practice based in Salisbury who were in need of a new phone system.
Hampton Park Vets pride themselves on the level of customer service that they can deliver. It’s what sets them apart.
The practice is divided across three sites throughout Wiltshire. An issue that the team faced was connecting these sites in a way that prioritised ease of use. It had become awkward to get in touch and in a sector like veterinary practices, this needed to be solved urgently.
A breakdown in communication, whether that be between sites, between internal users on individual sites or between the vets and their customers could be disastrous. Ensuring consistent and reliable communications has to be the priority for any team who deal with such urgent situations.
There was also a real need for a system that could support the practice’s customer service. Whether this was consulting with customers or gaining the clearest picture about what their pet needed. There had to be a consistent way for the team at Hampton Park to provide a great service, while always staying in the know.
This is where Berry could help.
Berry provided Hampton Park with an iPECS Phone System from Ericsson LG. These phone systems are known for being reliable and easy to use. This means that no matter the situation, the team at Hampton Park could get in touch with who they needed to, be it across their site or to a customer, with no lapses in communication and no drops in audio quality.
Video conferencing services were also provided through these systems, allowing the team to host face-to-face meetings where needed.
The iPECS system also featured call recording software. This allowed the team to easily keep track of each of the calls that came into the practice. This was essential for Hampton Park as they could draw upon these records quickly whenever they needed to get consent from customers or ensure information is correct.
“There are cheaper systems are there, but it was about the support that Berry were willing to provide and have continued to provide since we adopted the system that made the difference”
Visit Hampton Park’s website to see all the great work that they do.
If you’d like to find a phone system that can benefit your team, get in touch with the Berry team at 0330 222 0332. Or try our system builder that can make a phone system that is tailored to your team’s individual needs.