At Berry, we make it our goal to stay up to date with the latest goings-on in the telecoms industry. There is plenty of new cutting-edge technology that can make a real difference to businesses, but rarely does anything stand out as much as iPECS ONE. iPECS ONE comes from Swedish-Korean tech powerhouse Ericsson LG Enterprise and is their answer to Unified Communications.
If you know us here at Berry, you know how much we think businesses can gain from adopting Unified Communications. It provides teams with one simple app that facilitates all of their voice and video calls, messaging and file sharing. Everything is controlled through one intuitive interface and is available on any device you use for work. This is the standout feature of UC; it can work just as effectively whether you are using a PC, Mac, tablet, or smartphone.
This versatility is Unified Communications’ greatest selling point. It allows you to stay connected to your work no matter where you or your team are based. It is the ultimate solution to your remote working needs. Giving your team a reliable way to stay in touch when working from home is invaluable. But what sets iPECS ONE apart from other UC services? At Berry we think it comes down to three main features: integration with 3rd party software, ease of use, and the power of the iPECS Cloud. Keep reading for an explanation of these features and how they can make a real difference to your business.
3rd Party Integration creates the most flexible communication suite
Just about every business uses some form of specialist software in their day-to-day operations, whether that’s a CRM, scheduling and productivity software, or other 3rd party apps. There can never be one system that truly accommodates everything that a business needs to be successful.
Ericsson LG realise this. That’s why the iPECS ONE platform integrates with major CRM systems to create an accessible platform for communications and productivity. One of the primary benefits to this integration is the speed at which you can get in touch with customers. Using iPECS ONE’s global search functionality, you can search your entire CRM database for customer information as soon as they call. This helps you to stay informed and to provide a bespoke service.
iPECS ONE also features open architecture and development software to help you in the future. If there is a specialist system missing from your platform, you and your team can simply integrate it yourselves.
An accessible interface keeps everyone included
A Unified Communications service has to be accessible and easy-to-use. To meet the needs of everyone in a business, things must be kept simple and intuitive. iPECS ONE thrives here. When you open this system on your PC, Mac, iPhone, or Android, you are met by a personal dashboard of the information that you need most. Everything in iPECS ONE is handled through 5 key menus, all of which are easy to use and understand.
Even users who aren’t the most tech savvy can get to grips with iPECS ONE and its powerful features. Global search is incredibly easy to use, as are the collaborative services included. Calls, video conferencing and file sharing are accessible at the push of a button.
One of the common issues faced by teams who use UC services is that customers struggle to get to grips with them. Whether it’s software issues or just lack of technical know-how, it can be a real sticking point. iPECS ONE has the solution.
You can invite customers to calls on iPECS ONE using a QR code. All the customer has to do is click or scan the code and they will be taken to the call. There is no extra software required on their part as it is all handled through their internet browser. This sounds simple, and it is, but it is revolutionary for so many customer-facing roles businesses.
Everything powered by iPECS Cloud
These features all sound great, but reliability also has to be taken into consideration. A feature-rich service is useless if it struggles to stay online. Thankfully this isn’t the case with iPECS ONE.
Ericsson LG’s UC service is powered by their iPECS Cloud platform. The iPECS Cloud has been a staple of business communications for a few years now and is known for being reliable and robust. iPECS ONE runs all of its call features through the iPECS Cloud’s servers. This means you get the benefits of this established communication service, in one app.
You also gain access to the call features of the cloud platform, such as call handling, statistics and recording. It is all you need for a successful communications suite.
We hope this guide has shown why we are so excited about iPECS ONE and has explained a few of the features that make this platform special. For more information about iPECS ONE get in touch with our team today and get a quote at 0330 222 0332.