On or Off Premise? Which Phone system is right for your team?
At Berry, we know that finding the right phone system can be a challenge, especially with the wide range of choices that businesses have available to them. One of the biggest choices you may have to make is whether you want your phone system to be based in the cloud or not. Cloud communications are on the rise and have a range of benefits for businesses, but they aren’t for everyone. That’s why we offer the choice between cloud and on-premise systems. To help you get through this difficult decision, we’ve compiled a helpful guide listing the benefits of cloud and on-premise systems, and how individual businesses can make the best use of them.
Cloud – Flexible and Cost-effective
With a hosted cloud system, we handle your communications for you. Our iPECS Cloud service takes all of the communications services that you already use and keeps them hosted in the cloud, meaning there’s no heavy and expensive on-site equipment to worry about.
The greatest asset of hosting your communications in the cloud is its versatility. No matter where you are working, if your communications are hosted in one of our data centres, then you will be able to access high-quality voice calls wherever you or your team are. You can access your calls through a handset, web portal or mobile app, so you can work on whichever device suits you best. The benefits of this are clear to see.
The flexibility of hosted cloud communications allows remote working to become truly viable. If a situation arises and your team need to take up home working, a cloud phone system allows them to still access all the great communication features that they’d expect from the office. Whether they are at home or on the go, any device can gain the functionality of your office phone, due to the power of the cloud.
Finally, collaboration is at the heart of what a cloud system could offer your business. Features such as instant messaging and video conferencing can keep your team connected wherever you are. Advanced analytics allow you to improve your workflow by monitoring calls and finding areas to improve upon. Overall, you can see that our cloud platform is feature-rich and designed with the flexible business in mind.
On-Premise – Take Control
The traditional on-premise phone system is not as prominent as it once was, but it is still a popular choice for many businesses, and for good reason. They are great for businesses who want to fully control and customise their communications experience. If you want to set everything up yourself and don’t mind a higher upfront cost in exchange for a system that is more robust, then an on-premise system could be for you.
One of the perfect scenarios where an on-premise system can prove most useful is in a more rural setting. Cloud systems are supremely flexible but do rely on a strong internet to work at their best. An on-premise system doesn’t require this. The system operates independently from the internet and so is not affected by any outages.
Both our cloud and on-premise systems integrate really well with other apps and services that your business likely already uses. These include contact databases and CRM tools, but also apps such as Microsoft Outlook and Teams. These can provide a great way to keep in touch with your entire business across multiple locations.
Our on-premise systems come with many advanced features too, such as auto attendants and call handling. These ensure you never miss a call by placing any incoming callers into a smart queuing system. Likewise, they also feature the same great analytics as our cloud systems, which you can use to resolve customer disputes and improve your calling processes.
There are some drawbacks to on-premise telephony that the arrival of new cloud systems have made visible; these include the reliance on large amounts of equipment to keep your system up and running. This isn’t ideal for smaller businesses who are limited in terms of space.
We hope that this side by side comparison of cloud and on-premise systems has been informative and helped you to find which of these two great phone services would suit your business best. Overall, both are excellent but are designed with different scenarios in mind; for the small business who values space, flexibility and cost-effectiveness, a cloud system would be best. Whereas a larger company who need more control, need to connect multiple premises or maybe don’t have the strongest internet connection could benefit more from an On-premise system.
At Berry, we’ve got a whole range of reliable cloud and on-premise solutions, and our engineers can have your system installed quickly and efficiently. Get in touch on 03302220332 and find out how we can help your team.