Help & Support
We are here to help if needed
Experiencing a fault?
If you are experiencing a fault with your phone system Berry is available to assist within our normal operating hours 9am to 5.30pm Mon to Thu and 9am to 4.30pm Fri. If you’re experiencing a network fault and you have Berry’s Network Service Cover Care Level 3 or 4, you can call us on the below number 24 hours a day, 7 days a week.
For urgent faults which are affecting the service of your business, we endeavour to contact you within 1 hour (within normal business hours). For all other non-urgent phone issues, we will be in touch within just 4 hours. Upon logging your fault, you will be given a reference number and estimated time frame for resolution.
You can log your fault in the following ways:
- By phone on 0330 222 0332
- By email at firstname.lastname@example.org
- Via online form
To resolve your fault your engineer may ask to login to your PC remotely and will provide you with an access code. Please enter this below:
Need help? Ask for a Quick Connect code from a Berry Telecom engineer.
Maintenance Plans & 24/7 Network Service Care
If your phone system is the lifeline for your business, Berry can provide agreements to give you round-the-clock or priority cover. Find out more about Berry’s Maintenance Plans and Network Service Care Cover options.