The Berry product portfolio can cater for all, whether you are a large hospital or a small GP surgery, the Berry Telecom systems and applications will help bring flexibility and efficiency to any business. With a wide array of features including Call Recording, which provides protection for both patient and advisor as well as the facility to review in terms of quality of service provided and on-going training requirements. 

All calls are recorded with an easy and rapid search engine so archived calls based on callers ID, time, date, department or patient dialled can be quickly located. The surgery can nominate specific extensions as record free for staff privacy if required. Also Virtual Switchboard on the OfficeServ allows users to log in or log out of the switchboard anywhere around the surgery. Allowing users to quickly adapt to increases or decreases in call volume during those peak Monday morning or Friday afternoon periods. This compliments the in-built call queuing facility by diverting the next available call to an available virtual switchboard operator. For those that provide a residential healthcare service the Berry OfficeServ Hospitality functionality will be very useful. 

The phone system can integrate with a Front of House package so that bookings, room status, room availability, special requirements, etc. can all be easily accessed. These are just some of the features available to the Healthcare industry, bringing together a truly converged proposition.

Healthcare Customer Testimonials

Jason Stone - Business Manager, HealthVision UK
Fast response at short notice

I wanted to send an email of thanks to Stuart and Andy. On Friday, at short notice they were both extremely helpful and responsive in helping me to set-up remote access to the office phone system. Their help meant we were set-up and ready to implement a new system over the weekend. I find them both to be very helpful and knowledgeable and always very pleasant to deal with. Please pass on my thanks.

Andy Summers - Managing Director, Health Partners Europe
First Class

I wanted to drop you an email with my feedback, which I am delighted to do! It’s pretty simple really, as I can honestly say that we have found Andrew to be exceptionally competent and professional. His knowledge of the system and understanding of our specific requirements, which I had always thought to be complex, was first class and everything that he did worked not only exactly as requested but first time and with no issues whatsoever.