Contact Centres

Actively managing informal or formal call centres can be difficult and time consuming. The OfficeServ 7000 Series and dedicated Contact Centre applications offer the perfect solution for any size call centre. Some of the main applications available include; OfficeServ Contact Centre Agent this extends the ACD functionality of the OfficeServ by bringing call centre and handset functions to the desktop.

OfficeServ Contact Centre Agent Reporting is an ideal agent and call centre productivity reporting tool, providing up to the minute call information for each member of staff. Call activity for each agent, or group of agents, is represented using easily understood graphics and tables that highlight call trends.

OfficeServ Call Reporting has been designed to offer organisations of any size the ability to maximise the use of staff, telephony and IT resources. Using historical call statistics, extension, groups of extensions, DDI and trunk activity can be analysed to assess call traffic and users efficiency.

OfficeServ Voice Recording a fully integrated plug-in module for the OfficeServ Call Reporting and Contact Centre range of products, can record your ISDN30, ISDN2, SIP or Analogue trunks. By providing a complete management and call recording solution, which is contained and managed from a single work station or server, storing, finding, playback and archiving of calls is just a click away.