Call Reporting

Manage, analyse and control - our communications analytical solutions efficiently manage your business communications, empowering you to increase productivity and make informed decisions about your business. This system integrates fully with any PBX enabling you to:

  • Improve Customer Service
  • Improve Call Handling
  • Detect Fraud Early
  • Reduce Communication Costs
  • Maximise Return on Investment
  • Increase Revenues

A comprehensive, feature-rich call reporting solution which has an easy to use dashboard with customisable widgets along with wallboard alarms, multi-site reporting and seamless integration. Delivering a wide range of measures:

  • Identify unanswered calls
  • Verify call costs
  • Identify billing anomalies
  • Combat telecommunications fraud
  • Control communications capacity and traffic flows
  • Design agent shift patterns around call volume to achieve SLAs
  • Generate revenue through call cost mark-up and line rental charges
  • Deliver organisational, extension and client billing
  • Optimise staffing levels and efficiency

Click here to download a product information sheet.