Cost Effective Phone System for those providing Healthcare Provision
Integration with Front of House packages - Appointments, bookings, room status, room availability, special requirements can all be easily accessed using our office phone system.
Call / Voice Recording - You can choose to record calls on specific phone lines, ensuring staff can re-listen to and retrieve important health information. Recorded calls can be archived and patient info quickly re-located again when needed. The surgery can nominate specific extensions as record free if required.
CRM Integration -Improve client relationships - Our phone system integrates with many of the key CRM packages so that the callers details will appear as you answer or make a call
Adapt to increases/decreases in Call Volume - Our OfficeServ Virtual Switchboard allows staff to log in out of the switchboard anywhere around the surgery. This allows fast adaptation to increases (or decreases) in call flow during peak or quiet periods.
In-built Call Queuing - Allows you to divert calls to the next available staff member.
Mobile Phone Integration - Berry Telecom's business phone system integrates with mobile phones, so offsite staff can easily access internal calls or missed calls, and stay in touch with patients and staff alike.
Call Reporting - This gives a report of call statistics which managers can review. Staff response times, missed or un-returned calls can be monitored, allowing staff rota's to be set, thereby assisting with staff productivity and improved patient relations.
Healthcare Customer Testimonials
Jason Stone - Business Manager, HealthVision UKI wanted to send an email of thanks to Stuart and Andy. On Friday, at short notice they were both extremely helpful and responsive in helping me to set-up remote access to the office phone system. Their help meant we were set-up and ready to implement a new system over the weekend. I find them both to be very helpful and knowledgeable and always very pleasant to deal with. Please pass on my thanks.
Fast response at short notice
Andy Summers - Managing Director, Health Partners Europe
I wanted to drop you an email with my feedback, which I am delighted to do! It’s pretty simple really, as I can honestly say that we have found Andrew to be exceptionally competent and professional. His knowledge of the system and understanding of our specific requirements, which I had always thought to be complex, was first class and everything that he did worked not only exactly as requested but first time and with no issues whatsoever.