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Office Phone Systems with Call Reporting for Businesses

Berry Telecom design, supply and install Business Telephone Systems with Call Reporting for a wide array of businesses such as sales and call centres, estate and letting agents, health practices and dental surgeries. The system integrates with any PBX business telephone system, is easy to use and has a fully customisable dashboard to suit your particular business:

Features can include multi-site office reporting with wallboard alarms, and provides a wide range of analytical data about your office call handling, incoming sales and business calls. The Call Reporting system analyses and controls office communications, and can lead to an increase your staff team's productivity. The added benefit is that you can, if desired, monitor customer service, and so improve the quality of staff call handling via the playback of recorded calls.

Monitor the amount of calls your business receives
Monitor the time it takes staff to answer and the amount of time they give to each customer / client
Monitor unanswered calls
Keep a check on calls waiting and queue time
Identify unanswered calls
Verify call costs & Identify billing anomalies
Combat telecommunications fraud
Control communications capacity and traffic flows
Design staff shift patterns around call volume to achieve SLAs
Optimise staffing levels and efficiency
Generate revenue through call cost mark-up and line rental charges
Deliver organisational, extension and client billing

Find out more about how Berry Telecom's Call Reporting system can help your business by calling us today on 0330 222 0332 today, or drop us a line and we will call you.

Berry Telecom based in Salisbury, Wiltshire, are specialists in the design, supply and installation of feature rich Business Phone Systems. Our customers reach right across the UK from Cornwall to London, Guildford, Reading in the South, to Cardiff and The Midlands, Manchester, Liverpool, Leeds in the North of England.

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the Berry team - great service and extensive knowledge