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Business Telephone Systems with Call Reporting from Berry Telecom

What is Call Reporting, and how can it help your business?
Call reporting is a system which integrates fully with any PBX business telephone system. The Berry Telecom Call Reporting package offers a feature-rich call reporting solution with an easy to use customisable dashboard to suit your particular business (see below). 

This can include 
wallboard alarms and multi-site office reporting, to deliver a wide range of analytical data about your call handling and incoming business calls. The system can analyse and control business communications, and increase your sales office productivity. Additionally, you are able to monitor customer service, and  improve  the quality of staff call handling. 

With the Berry Telecom Call Reporting system call centres, busy sales offices, dentist and dental surgeries, estate agents and many other businesses can:

Monitor the amount of calls your business receives
Monitor the time it takes staff to answer and the amount of time they give to each customer
Monitor unanswered calls
Keep a check on calls waiting and queue time
Identify unanswered calls
Verify call costs & Identify billing anomalies
Combat telecommunications fraud
Control communications capacity and traffic flows
Design staff shift patterns around call volume to achieve SLAs
Optimise staffing levels and efficiency
Generate revenue through call cost mark-up and line rental charges
Deliver organisational, extension and client billing

Maximise your businesses Return on Investment by tapping into the Berry Telecom Call Reporting system. You can download a fact sheet here, or why not call us today on 0330 222 0332 to discuss how Call Reporting can help your business?

Berry Telecom based in Salisbury, Wiltshire, are specialists in the design, supply and installation of Business Phone Systems. Our customers reach right across the UK from London, Guildford, Reading in the South, to Cardiff and The Midlands, Manchester, Liverpool, Leeds in the North of England.

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