Call reporting is a system which integrates fully with any PBX business telephone system. The Berry Telecom Call Reporting package offers a feature-rich call reporting solution with an easy to use customisable dashboard to suit your particular business (see below).
This can include wallboard alarms and multi-site office reporting, to deliver a wide range of analytical data about your call handling and incoming business calls. The system can analyse and control business communications, and increase your sales office productivity. Additionally, you are able to monitor customer service, and improve the quality of staff call handling.
With the Berry Telecom Call Reporting system call centres, busy sales offices, dentist and dental surgeries, estate agents and many other businesses can:
Monitor the amount of calls your business receives
Monitor the time it takes staff to answer and the amount of time they give to each customer
Monitor unanswered calls
Keep a check on calls waiting and queue time
Identify unanswered calls
Optimise staffing levels and efficiency
Berry Telecom based in Salisbury, Wiltshire, are specialists in the design, supply and installation of Business Phone Systems. Our customers reach right across the UK from London, Guildford, Reading in the South, to Cardiff and The Midlands, Manchester, Liverpool, Leeds in the North of England.